Headquartered jointly in Utah and Seattle, the vision of its platform is to turn customers into fans, employees into ambassadors, products into obsessions and brands into icons. Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. At Qualtrics, our mission is to close the experience gap. At Qualtrics, our mission is to close the experience gap.
New ways of working / future of work – and its significance at work?
This past year our kitchens became conference rooms, bedrooms became classrooms, and all of us had to throw out the playbook on how—and where—we do our work. At Qualtrics, when the pandemic sent employees home, we went from 25 offices to more than 3,000 “home offices” overnight. We asked everyone to dig deep, act like owners, and focus on our customers as we took the business to new heights—all while working remote. And together we did. We hired more than 1,000 people, delivered incredible innovation, and executed a very successful IPO. We did it all by throwing out the old playbook and finding new ways to engage, collaborate, and drive results together. We’ve always connected our strong culture to deep in-person connections among our employees—it helped Qualtrics go from our founding in the Smith family basement to being a public company today. 91% of our employees worked in one of our offices until last year when we were forced to go home, and that was a big part of our culture. But the pandemic taught us that our connections run much deeper than just being physically together. We learned a lot about resilience and flexibility, and we saw first hand that we can be connected and achieve amazing things without being physically together all the time.
New ways of working / future of work – which methods do you apply?
Our goal is to create a work experience that combines the best of in-person collaboration with the best of virtual work. Hybrid work will be our new normal. As we write our new playbook, we expect the majority of our employees will work from a Qualtrics office approximately 3 days a week and will spend the other days working wherever they’re happiest and most productive. We believe in human connection in all forms. We believe that both digital and in-person human connections are critical to our culture and our success. And, as we’ve seen this year, we believe that hybrid work is the right playbook for Qualtrics.
How does digitalization impact and change your company?
Qualtrics have been talking about digital transformation for years and now the value of being a digital-first company is immediately obvious – the demand for digital got here a lot faster than many expected and it has all happened in a highly condensed period of time. Unfortunately, too many brands have traditionally viewed digital transformation as simply modernizing their IT stack or building a mobile app. While those steps are necessary, digital transformation has always been about how brands create value for their customers and create additional revenue growth. Especially in uncertain times, brands need to be able to meet customers where they are and where they want to be. In a highly competitive and oftentimes tumultuous market, experience will continue to be the one remaining, sustainable differentiator. Apply these five experience management practices to enable and accelerate digital transformation within your organization - Always on listening, Behavioral targeting, Automated intelligence, Embedded actions & Journey-centric analysis.
Senior Enterprise Sales Manager, Qualtrics
MeetUp F.15 | Halle 2 / hall 2
Thread / thematic series: Führung & Kommunikation | Karrierelaufbahn & Bewerbung
Insight into the Career of a Successful Female SaaS Sales Leader
How to make a decision for a job, how to develop and make progress on the career ladder in Sales - women's traps and best learnings.
Details about the speaker Dagmar Zoder
Vita: Dagmar Zoder has joined Qualtrics as an Enterprise Sales Manager for Germany and Austria in 2019 after 7 years in various Industry and Cloud Sales Manager Roles at SAP. Dagmar started her sales Career in inside Sales at IBM and worked with all Customer segments across the entire portfolio of Hardware, Software and Services. She brings along a deep understanding of Enterprise Sales, digital Transformation and fast growing environments.
Customer Success | Scale EMEA Manager (Interim), Qualtrics
MeetUp F.15 | Halle 2 / hall 2
Thread / thematic series: Persönlichkeits- & Kompetenzentwicklung | Karrierelaufbahn & Bewerbung
An Insight into Career Trajectory & Internal/Global Mobility within Qualtrics
Aisling will cover an overview of her career to date, focusing on the skills she has built in her various roles, and her key learnings. She will then home in on progression with Qualtrics, the roles she has had in the business since joining in 2018 and how she achieved promotion and role change from individual contributor to people leader. Lastly, Aisling will speak about how she thinks about career and career trajectory overall, sharing with participants her tips for assessing “what’s next”.
Details about the speaker Aisling O'Connor
Vita: Aisling leads a team of five scale Customer Success Associates across the EMEA region who set out to guide companies on their experience management (XM) journeys to drive adoption of our platform, realise value and grow their XM programs. Prior to joining Qualtrics in April 2018, she was a Senior Consultant with Deloitte, specializing in customer experience and programme management.